Majesty Amazona — Operations & Automation Manager
Open to New Opportunities

Majesty Amazona

Operations & Automation Manager  ·  VA Agency Owner  ·  Remote Team Leader

10+ years turning chaotic businesses into lean, scalable machines through systems, AI & elite remote teams.

I specialize in 

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Years Experience
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Clients Onboarded
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VAs Managed
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Revenue Generated
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Workload Reduced
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Tools Mastered
About

Who I Am

I'm a results-driven Operations & Automation Manager with 10+ years of experience building scalable systems, streamlining workflows, and leading high-performing remote teams across consulting firms, digital agencies, and eCommerce businesses.

I have a proven track record of reducing manual workload by 20–40% through CRM and automation, developing comprehensive SOPs, and managing 40+ virtual assistants serving 50+ clients simultaneously. I bridge strategy and execution to transform chaotic operations into efficient, repeatable processes.

I leverage cutting-edge AI tools — OpenAI, Claude, Voice AI, GoHighLevel AI, Manus, and Openclaw — to build intelligent workflows that allow founders to scale without burning out or micromanaging every detail.

✉️
[email protected]
📞
+63 921 776 8289
🌐
majestyamazona.com
🔗
linkedin.com/in/amazonamajesty
📍
Philippines (Remote — Worldwide)

What I Deliver

⚙️
Workflow OptimizationEnd-to-end process design that removes every bottleneck.
📋
SOP DevelopmentRepeatable playbooks so your team executes without you.
🤖
CRM & AI AutomationGoHighLevel, Zapier, AI agents & smart integrations.
👥
Remote Team ManagementRecruit, train & lead 40+ VAs across time zones.
📊
KPI Dashboards & ReportingWeekly exec reports keeping leadership aligned.
🔧
Tech Stack ImplementationEvaluate & deploy the right tools to support growth.
Problems → Solutions

What I Fix

If your business has any of these problems — this is exactly what I do.

🔥
❌ Everything runs through you
✅ I build SOPs & delegation systems
Your team can't operate without you. I create comprehensive SOPs, training materials, and onboarding flows so the business runs on autopilot.
⏱️
❌ Manual, repetitive workflows
✅ I automate with GHL, Zapier & AI
Hours wasted on tasks a bot should handle. I deploy automation across client intake, reporting, follow-ups, and internal comms — cutting workload by 20–40%.
📉
❌ No visibility into performance
✅ I build KPI dashboards & reports
You're flying blind. I design KPI dashboards giving leadership real-time visibility into team performance, revenue, and operational bottlenecks.
🤯
❌ Remote team chaos
✅ I hire, train & manage your VAs
Scattered, unaccountable, underperforming VAs. I handle end-to-end recruitment, structured onboarding, performance frameworks, and daily coordination.
🗂️
❌ CRM is a mess
✅ I set up & optimize your CRM
Leads falling through the cracks, no follow-up system, bad data. I implement and optimize GoHighLevel and HubSpot to improve retention and close rates.
📦
❌ No scalable client onboarding
✅ I build repeatable onboarding systems
Every new client feels like starting from scratch. I create systematized, repeatable onboarding that reduces ramp-up time and improves long-term retention.
AI-Powered

AI Tools & Experience

I stay ahead of the curve by integrating cutting-edge AI platforms into business operations — automating workflows, deploying intelligent agents, and using voice AI to scale faster than ever before.

OpenAI
AI Language & Automation
Leveraging GPT models to build intelligent automations, draft SOPs, generate content, and power custom AI workflows for business operations and client deliverables.
GPT-4oPrompt EngineeringAI Workflows
GoHighLevel AI
CRM & AI Automation
Expert-level GHL — building AI-powered pipelines, automated follow-up sequences, funnels, and full CRM ecosystems that run on autopilot for agencies and service businesses.
AI ConversationsPipelinesFunnels
Voice AI
Conversational AI Agents
Deploying AI voice agents for inbound/outbound calls, appointment booking, client follow-up, and 24/7 support — replacing manual phone tasks with intelligent voice automation.
AI Voice AgentsCall Automation24/7 Booking
Claude (Anthropic)
AI Research & Analysis
Using Claude for in-depth research, SOP drafting, business analysis, content creation, and building AI-assisted operational playbooks that scale client operations.
ResearchSOP WritingAnalysis
Manus AI
Autonomous AI Agent
Utilizing Manus for autonomous multi-step task execution — deploying AI agents that independently research, build, and execute complex operational tasks without human intervention.
AI AgentsTask AutomationMulti-step AI
Openclaw
AI Operations Platform
Experienced with Openclaw for building and managing AI-powered operational systems, streamlining complex workflows, and deploying intelligent agents across business processes.
AI OperationsWorkflow AIAutomation
Expertise

Core Skills

⚙️

Business Process Optimization

Audit, redesign, and automate workflows to cut waste and boost throughput across every department.

Process MappingWorkflow DesignEfficiency AuditsImprovement Plans
🤖

CRM & Automation

Build and manage CRM pipelines, automated sequences, and multi-tool AI integrations that work 24/7.

GoHighLevelZapierHubSpotHyrosAirtable
📋

SOP Development

Create comprehensive standard operating procedures and knowledge bases so your business runs without you.

DocumentationTraining GuidesProcess ManualsKnowledge Bases
👥

Remote Team Management

Recruit, onboard, manage, and retain 40+ high-performing virtual assistants across global time zones.

Talent AcquisitionOnboardingPerformance MgmtConflict Resolution
📈

Project Management

Own end-to-end project lifecycles from scoping to delivery — on time, on budget, every time.

ClickUpAsanaMilestonesRisk Management
💼

Client Onboarding & Retention

Build systematized onboarding experiences and client success frameworks that drive loyalty and referrals.

CRM SetupClient JourneyRetention StrategyEscalation Protocols
Career

Work Experience

Detox Nation
Operations Manager
Oct 2024 — Present · Carlsbad, CA (Remote)
Lead day-to-day operations for a fast-growing health & wellness company, driving efficiency, accountability, and scalable growth through systems and technology.
  • Reduced manual workload by 30% by designing and deploying automation workflows using GoHighLevel and Zapier across client intake, internal comms, and reporting
  • Built and maintained department-wide SOPs to standardize operations and support onboarding across support, tech, and admin teams
  • Spearheaded talent acquisition end-to-end: recruitment, interview coordination, and structured onboarding programs
  • Developed and monitored KPI dashboards delivering weekly performance reports to executive leadership
  • Led evaluation and deployment of new technology tools to improve workflow quality and cross-team collaboration
  • Managed vendor and partner relationships, ensuring smooth execution of operational and client-facing initiatives
⚡ 30% workload reduction✅ Dept-wide SOPs built📊 Weekly KPI dashboards
Majestic Virtual Assistants  🌐 majesticvas.com
Owner & Operations Director
Apr 2017 — Present · Delaware, USA (Remote)
Founded and scaled a full-service VA and consulting agency providing operations support, automation setup, and remote team management to founders and growing businesses.
  • Built agency operations from ground up: service offerings, client acquisition frameworks, onboarding systems, and QA processes
  • Managed and mentored 20+ VAs, matching talent to client needs with high retention and satisfaction rates
  • Designed custom automation and CRM solutions using GoHighLevel, Zapier, Airtable, and ClickUp — reducing client overhead by 20–40%
  • Developed SOPs and internal knowledge bases enabling seamless delegation and reducing founder dependency
🏢 Agency built from zero👥 20+ VAs mentored📉 20–40% overhead reduction
Digital Delane
Operations Manager
Jul 2024 — May 2025 · Los Angeles, CA (Remote)
Managed cross-functional operations for a digital marketing agency, overseeing HR, sales performance, CRM administration, and operational efficiency initiatives.
  • Led full-cycle HR operations: job postings, candidate screening, onboarding, and employment compliance
  • Implemented CRM strategies with GoHighLevel and HubSpot to improve client retention, data accuracy, and sales-to-delivery handoffs
  • Developed and executed sales strategies; managed sales team through coaching, pipeline reviews, and metric tracking
  • Served as escalation point for client issues, ensuring fast resolution and maintaining high satisfaction standards
MaxRev Partners
Operations Project Manager
Oct 2022 — May 2024 · United States (Remote)
Held a multifaceted operations role managing client onboarding, project delivery, and VA team performance for a business consulting firm.
  • Owned end-to-end client onboarding from initial intake to system setup, ensuring smooth transitions and strong client relationships
  • Managed concurrent project lifecycles for multiple client engagements — on-time delivery, budget adherence, and quality outcomes
  • Recruited, trained, and managed VAs with clear performance benchmarks and regular evaluations
  • Served as primary operations liaison between clients and internal teams, resolving issues proactively
Atlas Assistants
General Manager
May 2020 — Jan 2023 · United States (Remote)
  • Managed 40+ virtual assistants and 50+ active clients simultaneously with structured escalation protocols
  • Onboarded 60+ clients using a repeatable, systematized process that reduced ramp-up time and improved long-term retention
  • Generated over $100,000 in agency sales through consultative outreach, discovery calls, and strategic upselling
  • Developed internal SOPs, training materials, and performance frameworks that became the agency's operational foundation
👥 40+ VAs · 50+ clients🤝 60+ clients onboarded💰 $100k+ revenue
Champion Development
Operations Support Specialist
May 2021 — May 2024 · United States (Remote)
  • Served as right-hand support to the Operations Manager, managing internal workflows and cross-functional coordination
  • Built automation systems and integrations using Zapier, GoHighLevel, Airtable, and Slack to reduce manual effort
  • Managed projects in ClickUp and Asana, tracking milestones, dependencies, and deliverables
  • Monitored processes and provided data-backed recommendations for continuous improvement
Closers.io
Marketing Operations Coordinator
Sep 2023 — Apr 2024 · United States (Remote)
  • Conducted daily audits of Facebook & Google Ads, identifying discrepancies and optimizing CPA, CPL, and ROAS
  • Performed manual sales attribution using Hyros to validate data accuracy and ensure proper revenue tracking
  • Maintained budget sheets, stats dashboards, and creative testing boards across multiple ad accounts daily
Clixli
Operations Manager & Sales Manager
Jun 2016 — Jan 2022 · United Kingdom (Remote)
  • Held dual leadership role overseeing operational systems and sales pipeline management for a digital services company
  • Developed and implemented sales strategies driving consistent revenue growth; trained and managed the sales team
  • Streamlined internal processes, eliminated bottlenecks, and deployed automation tools to support scalability
  • Managed client relationships, contract negotiations, and post-sale account success
1MT
Operations Manager
Jun 2019 — Jan 2023 · United States (Remote)
  • Managed general operations for a VA agency overseeing team performance, client relationships, and service delivery quality
  • Developed workflow systems and SOPs to standardize service fulfillment and improve team scalability
Digital Altitude
Senior Customer Support & Team Leader
May 2016 — Feb 2018 · Remote
  • Led customer support team handling email, billing, and technical inquiries for a high-volume digital education platform
  • Managed team scheduling, training, and performance reviews; served as escalation lead for complex client cases
GENPACT
Process Associate, Collections
Oct 2013 — Sep 2015 · Alabang, Philippines
  • Managed inbound and outbound collections calls for past-due accounts, achieving monthly resolution targets and maintaining regulatory compliance
Proficiency

Competency Levels

Operations Management98%
CRM & Automation (GoHighLevel, Zapier)95%
Remote Team Management97%
SOP Development & Documentation96%
Project Management94%
AI Tools & Automation90%
Client Onboarding & Retention96%
KPI Reporting & Analytics92%
Operations & Process
Workflow OptimizationSOP DevelopmentProcess ImprovementKPI TrackingBudget ManagementPerformance Monitoring
Automation & CRM
GoHighLevelZapierHubSpotHyrosAirtableClickUpAsanaNotion
Team & Client Management
VA RecruitmentRemote Team LeadClient OnboardingConflict ResolutionTalent Acquisition
Technical Skills
CRM ConfigurationAutomation DesignAPI IntegrationsDashboard DevTech Implementation
Tech Stack

Tools & Platforms

🤖
AI & Automation
OpenAIClaudeManusVoice AIOpenclawZapier
📊
CRM Platforms
GoHighLevelHubSpotHyrosAirtable
📋
Project Management
ClickUpAsanaNotionTrello
💬
Communication
SlackZoomLoomGoogle Workspace
📣
Marketing Ops
Facebook AdsGoogle AdsLinkedIn AdsHubSpot Email
👥
HR & Hiring
UpworkLinkedInOnboarding SOPsPerf. Mgmt
Upwork · 100% Job Success

Client Results

Real projects. Real outcomes. 35 completed jobs · $100K+ earned · 16,400+ hours on Upwork — here's what clients say.

★★★★★

Majesty is the best contractor I've ever had the pleasure of working with — intelligent and motivated, and can complete extensive amounts of work in good time.

Assistant Operations Manager
Clear Communicator Reliable
$2,389.99 earned 270 hrs · $10/hr
★★★★★

Super high level of communication and reliability. Looking forward to working with Maj again and would definitely recommend. One of the best on this platform in his industry.

Customer Service & E-Commerce Support
Clear Communicator Reliable
$309.00 earned 39 hrs · $6/hr
★★★★★

Majesty is a rare example of a contractor who doesn't need hand holding. Experienced, intelligent and uses his initiative to great effect. I can trust him and I do.

Superstar Support Staff
Reliable Collaborative Committed to Quality
$12,990.01 earned 1,299 hrs · $10/hr
Order Fulfillment & Shopify VA
★★★★★

"Maj was one of the best assistants I have ever worked with. He communicates well and always completes his tasks."

$6,681.79 · 1,597 hrseCommerce
GoHighLevel CRM Expert
★★★★★

Long-term CRM expert engagement — pipeline management, automation, and ongoing GHL optimization for a growing agency.

$5,216.65 · 209 hrsCRM / GHL
Customer Support Agent
★★★★★

"Majesty delivered good work and I enjoyed working with him. Very receptive and great communication skills when discussing with our customers."

$34,266.70 · 3,184 hrsCustomer Support
Executive Virtual Assistant
★★★★★

"Majesty is simply awesome! Friendly, efficient, responds quickly and completes tasks with a minimum of interaction."

$67.50 earnedExecutive VA
Support Desk (7,692 hrs)
★★★★★

2-year long-term engagement handling full support desk operations — the largest single contract in portfolio.

$75,079.31 · 7,692 hrsOperations
GoHighLevel Migration
★★★★★

Full CRM migration to GoHighLevel — 60 hours of data migration, funnel rebuild, automation setup, and pipeline structuring.

$1,495.83 · 60 hrsCRM / GHL
100%
Job Success
35
Jobs Completed
16,400+
Hours Worked
$100K+
Total Earned
5.0 ★
Avg Rating
Credentials

Education & Certifications

🎓
B.S. Information Technology
First Asia Institute of Technology & Humanities · 2011–2013
✅
ClickUp Expert Certificate
Certificate of Completion
📣
LinkedIn Marketing Strategy
LinkedIn Learning Certification
🤖
AI-Assisted Automation & CRM Architecture
Ongoing Professional Development
Contact

Let's Work Together

Ready to fix your
operations?

If your business feels messy, manual, or bottlenecked — that's exactly what I do. I build the operational backbone that lets founders scale without burning out.

Available for full-time remote roles, fractional COO engagements, and project-based consulting worldwide.

Available · Responds within 24 hours
📅
Book a Discovery Call→
✉️
[email protected]→
📞
+63 921 776 8289→
🏢
majesticvas.com→
🌐
majestyamazona.com→
🔗
linkedin.com/in/amazonamajesty→
💼
View Upwork Portfolio→

© 2026 Majesty Amazona  ·  Operations & Automation Manager  ·  Philippines  ·  majestyamazona.com